ADMINISTRATOR: ICT SYSTEMS

Job Description:
To provide high-level technical support, administration, and strategic input in the planning, implementation, management, and maintenance of the organisation’s ICT infrastructure. This includes server and network systems, security, data continuity, end-user support, and aligning ICT initiatives with business needs.

AREA:Head Office: Bryanston

REQUIRED MINIMUM EDUCATION / QUALIFICATIONS AND WORK EXPERIENCE:

Minimum Education
Grade 12 and/ Related tertiary qualification and/or Computer Technology or Information Engineering majoring in Computer Science preferred.

Additional Qualifications
Certification in A+ / N+ / MCSE / Azure / AI / Cyber Security

MINIMUM WORK EXPERIENCE
3 years’ experience in a Systems Administrator or equivalent role, including experience with managing enterprise-level systems and infrastructure.

SUMMARY OF RESPONSIBILITIES:
Information Systems Engineering
• Deliver a strategic, proactive, and cost-efficient IT and telecommunications service, aligned with business goals.
• Architect and implement IT solutions that meet operational and scalability needs of the business.
• Administer and maintain enterprise-grade servers, peripherals, storage, and directories.
• Deploy and manage line-of-business systems
• Ensure compliance with statutory, regulatory, and ISO standards across all IT systems.
• Develop and execute an IT Business Continuity and Disaster Recovery Plan to minimize downtime and data loss.
• Lead IT asset lifecycle management, ensuring secure and auditable infrastructure.
• Optimize procurement of IT assets by evaluating suppliers, maintaining a preferred vendor list, and managing licensing.
• Align IT strategies with business goals by identifying and resolving strategic mismatches between systems, users, and objectives.

Information Technology and Operations Support
• Provide responsive Tier 1 – 2 technical support to end-users in a professional and user-friendly manner, resolving IT issues efficiently and with minimal disruption.
• Administer and maintain network infrastructure, including the design, planning, and implementation of LAN/WAN connectivity, ensuring secure and scalable data communication solutions.
• Manage network hardware and software, including switches, routers, cabling, and network servers (file, print, application, backup, and mail servers), ensuring optimal performance and security.
• Research, evaluate, and implement new technologies and tools related to computer networking, data security, and server virtualization, in consultation with vendors and stakeholders.
• Perform regular server monitoring and maintenance, verifying integrity and availability of hardware, software, system logs, and scheduled jobs.
• Conduct regular backup operations, including data archiving, tape rotation, off-site storage management, and restore testing to ensure business continuity.
• Manage and maintain user accounts, access controls, file sharing permissions, and security policies across Active Directory and enterprise applications.
• Repair and recover from hardware or software failures, coordinating with users and external vendors when necessary.
• Troubleshoot and resolve complex server and data network issues unassisted, using root cause analysis and implementing long-term solutions.
• Maintain documentation of LAN layout, server configurations, IP schema, and network topology diagrams.
• Administer antivirus and anti-spam servers, regularly updating definitions and scanning systems for malware, spyware, and unauthorized software.
• Provide support for Office 365, hosted Exchange, and Skype for Business, ensuring user access, license management, and service uptime.
• Maintain and support biometric access control, CCTV systems, and physical security infrastructure in coordination with facilities management.
• Implement and enforce IT systems, policies, and procedures, ensuring compliance and standardization across all sites and branches.
• Prepare and maintain a schedule of planned repairs, maintenance activities, and patch deployments.
• Monitor and manage email systems, perform diagnostics, review logs, and resolve mail delivery or access issues.
• Perform routine server health checks, maintain a secure and organized server room, and oversee asset tagging and cabling standards.
• Support the deployment of new desktops, laptops, and peripherals by installing required software and configuring settings as per company standards.
• Assist with IT contingency planning, including failover strategies, DRP execution, and testing.
• Maintain system stability and data availability through the implementation of disaster recovery and high-availability protocols.
• Offer onsite and remote support to satellite offices and project sites, ensuring consistent IT service delivery across all locations.
• Provide user training and onboarding (including induction briefings and documentation) to maximize system productivity and reduce support requests.

Telecommunications Support
• Oversee and maintain corporate telephony infrastructure, including VOIP, PABX, and mobile solutions.
• Coordinate installation, updates, and troubleshooting of telecommunication systems.
• Monitor and maintain telecom software and hardware performance to ensure availability and quality of service.

IT Administration
• Maintain accurate IT asset inventory and documentation, including lifecycle tracking.
• Enforce IT policies, standards, and procedures, and identify and mitigate security risks.
• Conduct preventative maintenance and monthly health checks across all systems.
• Maintain a clean, secure, and well-documented server room and data center environment.
• Manage procurement and stock control, including monthly IT asset audits and stock takes.

Staff Supervision
• Supervise Junior IT personnel, delegate tasks, and oversee daily support operations.
• Identify training needs and provide technical mentorship to team members.
• Initiate disciplinary procedures in line with HR / ICT policies.

Coding, AI Tools
• Basic App development and improvements (patch management and compatibility upgrades).
• Cybersecurity mitigation.
• AI research and Integration.

Closing date: 7 November 2025.

“Tractionel Enterprise is an equal opportunity employer. The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process.”